Privacy Statement

When you place an order, create an account, or contact us, we may collect:

• Identity & contact details — your name, phone number, email address, and delivery address.
• Order information — the products you purchase and your order history.
• Communications — messages you send us via WhatsApp, email, or our contact forms.

Payment is processed by secure third-party payment providers. We do not collect or store your full card or banking details on our website.

Like most websites, we automatically collect certain technical information when you browse, such as your device type, browser, approximate location (derived from your IP address), pages viewed, and how you interact with our site. This helps us keep the website secure, reliable, and easy to use.

We use cookies and similar technologies to operate the website, remember your preferences, understand site performance, and measure the effectiveness of our marketing.

• Essential cookies — required for the website and checkout to function.
• Analytics cookies — help us understand how visitors use the site (for example, Google Analytics).
• Advertising cookies — used by partners such as Google and Meta (Facebook/Instagram) to measure and improve the relevance of our ads.

You can manage or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website work.

We use the information we collect to:

• Process, fulfil, and deliver your orders.
• Communicate with you about your orders and respond to your enquiries.
• Operate, maintain, secure, and improve our website and services.
• Send you offers and updates where you have chosen to receive them.
• Meet our legal, regulatory, and accounting obligations in the UAE.

We will only send you marketing messages where you have agreed to receive them. You can opt out at any time by using the unsubscribe option in our messages or by contacting us directly. Opting out of marketing will not affect messages we send about orders you have placed.

We do not sell or rent your personal data. We share information only with:

• Delivery partners — to deliver your order to the address you provide.
• Payment processors — to securely complete your transaction.
• Service providers — trusted vendors who help us run our website, analytics, and customer support under confidentiality obligations.
• Authorities — where required by applicable UAE law or to protect our legal rights.

We work with third-party platforms — including Google and Meta (Facebook and Instagram) — to measure website activity and show relevant ads. These partners may set their own cookies and process limited data in accordance with their own privacy policies. We do not share sensitive personal information with advertising partners, and we do not permit our data to be used to target individuals based on health conditions.

We apply appropriate technical and organisational measures — including encryption of online transactions and restricted access to personal data — to protect your information against loss, misuse, or unauthorised access. While no method of transmission over the internet is completely secure, we work continuously to safeguard the data entrusted to us.

We retain personal information only for as long as necessary to fulfil the purposes described in this statement, including to complete your orders, provide support, and meet legal, tax, and regulatory requirements in the UAE. When information is no longer needed, we securely delete or anonymise it.

Subject to applicable UAE law, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal data where appropriate.
• Object to or restrict certain processing, and withdraw consent at any time.

To exercise any of these rights, please contact us using the details below. We will respond in line with applicable regulations.

Our website and services are intended for customers aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

Our website may contain links to other websites. This Privacy Statement applies only to www.jazeerahealth.com. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies.

We may update this Privacy Statement from time to time. The latest version will always appear on this page with a revised date. We encourage you to review it periodically.